1. What is Cretabox?

Cretabox is an online store offering carefully curated traditional gift boxes inspired by the rich heritage of Crete. Each box is designed with love and filled with authentic local products that bring the essence of the island to your doorstep.

2. What kind of boxes do you offer?

We offer two types of gift boxes:

  • Wooden boxes, handcrafted with care and ideal for special gifts or collectors.

  • Eco-friendly cardboard boxes, perfect for simple, elegant gifting.

Both types include a selection of premium Cretan products.

3. What products are included in a Cretabox?

Each box typically contains:

  • Extra virgin olive oil

  • Cretan oregano

  • Tsikoudia (traditional Cretan spirit)

  • Local herbs

  • Rakomelo (tsikoudia with honey and spices)

  • Pure Cretan honey

  • A plexiglass souvenir with gold leaf details

The exact contents may vary slightly depending on availability, but all products are 100% Cretan and of exceptional quality.

4. Can I customize my own box?

At this time, we do not offer custom or tailor-made boxes. All our gift boxes are pre-designed and thoughtfully curated to highlight the best of Crete.

5. Do you offer subscription plans?

No, we do not offer subscription services. All purchases are one-time orders through our online store.

6. Where do you ship?

We currently ship within Greece and to most European countries. You can see available shipping options during checkout. If you’re unsure whether we ship to your location, feel free to contact us.

7. How long does delivery take?

  • Within Greece: 1–3 business days

  • Europe: 5–10 business days
    Please note that delivery times may vary slightly depending on your location and local postal services.

8. How can I track my order?

As soon as your order is shipped, you will receive an email with your tracking number and a link to follow the delivery status.

9. What payment methods do you accept?

We accept the following payment options:

  • Credit/debit cards (Visa, Mastercard)

All transactions are secure and encrypted.

10. Can I send a Cretabox as a gift?

Absolutely! You can choose the “Send as a Gift” option at checkout and include a personal message. We’ll make sure the packaging is elegant and appropriate for gifting.

11. What is your return policy?

We accept returns within 14 days of delivery, as long as the items inside the box are unopened and in their original condition. Due to the nature of food and drink products, returns are only accepted if there is a verified quality issue.

12. How can I get in touch with you?

You can reach us anytime at info[at]cretabox[dot]com or by using the contact form on our website. We typically respond within 24 hours on business days.